• Vashi | Ulwe | Karjat

Terms & Conditions

Frequently Asked Questions

  • How do I schedule a pickup for my laundry?

    Scheduling a pickup is easy! You can either use our online booking system through our website or whatsapp, or simply give us a call to arrange a convenient pickup time.

  • What types of items do you launder?

    We launder a wide range of items, including clothing, linens, towels, delicates, wedding garments, shoes, upholstery and more. From everyday wear to specialty garments, we handle it all.

  • How do you ensure the safety of my garments?

    We take great care in handling your garments. Our team comprises experienced professionals trained to treat each item with the utmost care. We also utilize industry-approved processes and quality detergents to ensure excellent results without compromising fabric integrity.

  • What about stains or special care instructions for certain items?

    We have specialized stain treatments and can accommodate specific care instructions. If you have any concerns or specific requests regarding stains or garment care, please inform us during the pickup, or include notes with your laundry.

  • Do you offer eco-friendly or allergen-free cleaning options?

    Yes, we offer eco-friendly detergents upon request. Additionally, for customers with specific allergen concerns, we have allergen-free cleaning options available.

  • What is the turnaround time for laundry services?

    Our standard turnaround time is 3-5 days depending on the services opted. However, we also offer expedited services for urgent needs. Your cleaned and neatly folded laundry will be returned to you as quickly as possible.

  • How is the billing handled?

    Billing is typically done per load or based on the weight of the laundry. We ensure transparent pricing and will inform you of the cost before processing your order. Payments can be made securely through various convenient methods.

  • Is there a minimum order requirement?

    There's no minimum order requirement. Whether you have a small batch or a larger load, we're here to assist you with your laundry needs.

  • Can I specify special folding or packaging preferences?

    Absolutely! We encourage customers to specify any particular folding or packaging preferences. Whether it's a specific folding method or hanger use, we aim to accommodate your preferences.

  • How can I provide feedback or resolve any issues with my service?

    Your satisfaction is our priority. You can reach out to our customer service team via phone or email to provide feedback or resolve any issues. We are committed to ensuring your experience is exceptional.